I’ve gotten an appreciation for documenting corporate policies and procedures much later in my career than most technical writers. Perhaps it is because I much more prefer working and programmers and engineers writing Software Development Life Cycle (SDLC) documentation but the more I think about is that I have a new found peace with what I see inside organizations. Corporate policies and procedures can really illustrate a picture of an organization’s vitality and health but similar as there are pitfalls in documenting software and systems, a similar thing can be said about policies and procedures.
There really are three different shades of corporate policies and procedures if you consider the fact that inside every organization there are the people doing the actual work, people sucking up all the attention, and people who think they know what is going on and how their organization transacts business.
The three shades of corporate policies and procedures are: