Ambiguity should signal ownership for technical writers

Too many technical writers live in style guides, single sourcing, FrameMaker, processes, and methodologies. They can sometimes escape from the business of software development. This monk like college advanced composition teacher existence can separate the technical writer from the realities of today’s dysfunctional workplace.When facing … “Ambiguity should signal ownership for technical writers”

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Why I left contract technical writing

I spent a large part of my technical writing career working as a contractor. It was a formative part of my career where I got to focus on doing the work and got experience working in such industries as telecommunications, financial services, and even worked … “Why I left contract technical writing”

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Google Keep and the art of capturing personal research

I’m one of those disaffected Evernote users that people talk about after their fall from Unicorn status. I depended on it for years as a freelance writer. It was my tool of choice for capturing my writing research and ideas. I got away from using … “Google Keep and the art of capturing personal research”

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How Can IT Leaders Improve Processes in Areas Like Document Management to Boost Productivity?

Behind the tools, however, are the people using and deploying them—IT leaders and workers—observes Will Kelly, senior technical writer and content strategist. “Improving processes in areas like document management means getting direct input and feedback from the people doing the actual work,” he says. “It … “How Can IT Leaders Improve Processes in Areas Like Document Management to Boost Productivity?”

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Digital technology drives customer insights for brick-and-mortar retailers

Embracing the digital consumer through technology is a must for retailers in today’s economy. A savvy retailer with a mobile app and voice technology can leverage customer insights to drive new sales and improve loyalty programs to enhance customer engagement. Shoppers often reach for their … “Digital technology drives customer insights for brick-and-mortar retailers”

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How Container and Cognitive Technologies Drive Digital Transformations – Cognitive Service Management

Technical writer and content development manager Will Kelly (@willkelly) says, “In my mind, container and cognitive technologies are keys to successful digital transformation. Containers can free legacy applications from infrastructure lock-in, helping set the stage for cloud migration. Containers are also foundational for agile development … “How Container and Cognitive Technologies Drive Digital Transformations – Cognitive Service Management”

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5 lessons I’ve learned from coaching writing

Photo by Markus Spiske on Unsplash My work as a technical writer sometimes means that I have to coach solutions architects and other technical people in the fine arts of writing. It’s a part of my work that I’ve come to find a new appreciation for … “5 lessons I’ve learned from coaching writing”

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