How Can IT Leaders Improve Processes in Areas Like Document Management to Boost Productivity?

Behind the tools, however, are the people using and deploying them—IT leaders and workers—observes Will Kelly, senior technical writer and content strategist. “Improving processes in areas like document management means getting direct input and feedback from the people doing the actual work,” he says. “It … “How Can IT Leaders Improve Processes in Areas Like Document Management to Boost Productivity?”

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Digital technology drives customer insights for brick-and-mortar retailers

Embracing the digital consumer through technology is a must for retailers in today’s economy. A savvy retailer with a mobile app and voice technology can leverage customer insights to drive new sales and improve loyalty programs to enhance customer engagement. Shoppers often reach for their … “Digital technology drives customer insights for brick-and-mortar retailers”

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How Container and Cognitive Technologies Drive Digital Transformations – Cognitive Service Management

Technical writer and content development manager Will Kelly (@willkelly) says, “In my mind, container and cognitive technologies are keys to successful digital transformation. Containers can free legacy applications from infrastructure lock-in, helping set the stage for cloud migration. Containers are also foundational for agile development … “How Container and Cognitive Technologies Drive Digital Transformations – Cognitive Service Management”

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5 lessons I’ve learned from coaching writing

Photo by Markus Spiske on Unsplash My work as a technical writer sometimes means that I have to coach solutions architects and other technical people in the fine arts of writing. It’s a part of my work that I’ve come to find a new appreciation for … “5 lessons I’ve learned from coaching writing”

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The recruiter backlash against technical writers with public sector experience

Photo by Casey Horner on Unsplash Over the years, I’ve come across technical recruiters who have a bias against technical writers with public sector project experience. Here’s one such reference I came across a few years ago: By contrast, a background in government or national intelligence … “The recruiter backlash against technical writers with public sector experience”

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The curse some non-technical people place on themselves unnecessarily

Photo by Natalie Jeffcott on Unsplash As a technical writer, I straddle two worlds. In one world, I have to collaborate with brilliant solution architects, programmers, and engineers. In the other world, I have to work with marketing, designers, and trainers. Straddling that line so much … “The curse some non-technical people place on themselves unnecessarily”

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