Ambiguity should signal ownership for technical writers

Too many technical writers live in style guides, single sourcing, FrameMaker, processes, and methodologies. They can sometimes escape from the business of software development. This monk like college advanced composition teacher existence can separate the technical writer from the realities of today’s dysfunctional workplace.When facing … “Ambiguity should signal ownership for technical writers”

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Google Keep and the art of capturing personal research

I’m one of those disaffected Evernote users that people talk about after their fall from Unicorn status. I depended on it for years as a freelance writer. It was my tool of choice for capturing my writing research and ideas. I got away from using … “Google Keep and the art of capturing personal research”

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How Can IT Leaders Improve Processes in Areas Like Document Management to Boost Productivity?

Behind the tools, however, are the people using and deploying them—IT leaders and workers—observes Will Kelly, senior technical writer and content strategist. “Improving processes in areas like document management means getting direct input and feedback from the people doing the actual work,” he says. “It … “How Can IT Leaders Improve Processes in Areas Like Document Management to Boost Productivity?”

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