Indecision and the evolution of my personal websites

Years ago, I thought it was a good idea to publish both a professional website and a personal blog. It was around the time I was able to purchase willkelly.com and willkelly.org. I was a contract technical writer and figured that the sites would help … “Indecision and the evolution of my personal websites”

Read More

Does it take a community to document a technical issue?

The technical writer profession takes it on the chin sometimes. So much so, community-based technical documentation – user forums, wikis, blogs, and other social media – is becoming a go-to source for technical documentation and training. On how to perform technical tasks and thus to … “Does it take a community to document a technical issue?”

Read More

Building the better G Suite administrator

I’ve written about G Suite and other cloud productivity tools or a while now. Furthermore, I’ve had the chance to explore the intersection of Microsoft Office and G Suite for technical writing and user productivity. G Suite can represent some significant cost savings for *some* … “Building the better G Suite administrator”

Read More

An alternative perspective about taking meeting minutes

I was talking to a recruiter once who asked me how I felt about taking meeting minutes. The first thing I said was “I think meeting minutes are overrated because I’ve rarely if ever seen them consulted again by meeting participants. When is the last … “An alternative perspective about taking meeting minutes”

Read More

The center of continuous technical education must be you

I’ve come to realize the importance of working in environments where continuous technical education is imperative to the success of projects and overall company health. We live in a world that harps on the value of work/life balance. I have no arguments with balance but technical … “The center of continuous technical education must be you”

Read More

My Word template manifesto

For reasons that continue to elude me, I’ve come across a lot of Microsoft Word template issues in my time. Some templates were so bad that what should be a simple productivity tool ends up hobbling documentation efforts. Finding template issues is a never-ending source … “My Word template manifesto”

Read More

Lessons learned from working as a computer book industry technical reviewer

I was a computer book technical reviewer earlier in my career. It was a freelance gig, but I still consider the work one of the more formative chapters in my professional writing career even though it wasn’t writing work. Computer book technical reviewers sometimes called … “Lessons learned from working as a computer book industry technical reviewer”

Read More