Digital technology drives customer insights for brick-and-mortar retailers

Embracing the digital consumer through technology is a must for retailers in today’s economy. A savvy retailer with a mobile app and voice technology can leverage customer insights to drive new sales and improve loyalty programs to enhance customer engagement. Shoppers often reach for their … “Digital technology drives customer insights for brick-and-mortar retailers”

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Indecision and the evolution of my personal websites

Years ago, I thought it was a good idea to publish both a professional website and a personal blog. It was around the time I was able to purchase willkelly.com and willkelly.org. I was a contract technical writer and figured that the sites would help … “Indecision and the evolution of my personal websites”

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